Privacy Policy

This document describes how Kawan Tuntas collects, uses, stores, and protects personal data and client documents during the provision of Kawan Tuntas services. This policy applies to all client interactions with Kawan Tuntas, whether via direct messaging, online forms, email, cloud storage, or other communication media used to place orders.

1. General Principles

Kawan Tuntas respects client privacy and is committed to maintaining the confidentiality of information provided during the service process. Data management is conducted solely as necessary to perform technical formatting, basic proofreading, document validation, order communications, and other relevant operational needs.

2. Data We May Collect

During the ordering and execution of services, Kawan Tuntas may collect the following data:

• Name, nickname, or identity details provided by the client.
• WhatsApp number, email address, or other contact details used for communication.
• Document files submitted by the client, including main manuscripts, appendices, tables, figures, slides, campus styling guides, and other supporting files.
• Technical details related to the order, such as the requested service, deadlines, editing instructions, revision history, and payment status.
• Payment proof and transaction details required to verify the order.

Data collection is strictly limited to information necessary to process and fulfill the services.

3. Purpose of Using Data

Client data is used for the following purposes:

• Processing orders and assessing layout needs through a brief pre-review.
• Contacting the client regarding order confirmation, payments, revision progress, and delivery.
• Performing the requested services, including technical layout formatting, grammar proofreading, and document checking.
• Maintaining operational records as necessary for administration, revision handling, and service evaluations.
• Ensuring transactional security and minimizing communication errors.

Kawan Tuntas does not use client data for purposes unrelated to our services without the client's consent.

4. Document Confidentiality Basis

Files, manuscript contents, and supporting data provided by the client are treated as strictly confidential. Kawan Tuntas does not sell, share, publish, or reveal client documents to third parties without permission, unless required by law or technically necessary to operate third-party tools chosen by the client or integrated into our workflows.

5. Data Storage

Client data may be stored for as long as necessary to complete formatting, handle follow-up revisions, administer transactions, and meet reasonable operational records requirements after project delivery. Once this timeframe expires, Kawan Tuntas reserves the right to delete client files and personal records from working devices, cloud drives, or other storage media.

6. Use of Third-Party Services

To deliver services, Kawan Tuntas may use third-party tools, including messaging apps for chat, email clients for file transfers, cloud storage drives for document sharing, office applications, and similarity/AI checking platforms. The client acknowledges that third-party services operate under their own privacy policies and security frameworks. Kawan Tuntas will use these platforms reasonably to manage operations, but cannot be held liable for technical risks, data breaches, or policies of third parties beyond our control.

7. Data Security

Kawan Tuntas works to protect client data through reasonable measures, including restricting access to active project files, managing documents strictly for formatting requirements, and purging data once no longer needed. However, as no digital system is entirely risk-free, the client acknowledges that internet transmissions carry minor technical security risks.

8. Sharing Data with Other Parties

Kawan Tuntas does not share personal details or client documents with outside parties for marketing or commercial campaigns. Data may only be shared: upon client request, when necessary to execute a specific service, when requested by competent legal authorities in accordance with applicable laws, or to defend the legal rights, safety, and legitimate interests of Kawan Tuntas.

9. Client Rights

The client has the right to: inquire what personal data is being held, request corrections of incorrect details, request immediate deletion of files once a project completes (provided it does not conflict with legal recordkeeping), and opt-out of promotional communications if any are provided. Inquiries regarding data can be submitted through our official contact channels.

10. Communications and Testimonials

Kawan Tuntas will not publish document contents, private chat transcripts, or client names in marketing materials without permission. If a client submits a review or testimonial, Kawan Tuntas may display it in full, abbreviated, or anonymized form according to the client's consent.

11. Cookies and Web Tracking Technology

When operating our website, Kawan Tuntas utilizes cookies, local storage, and standard web tracking tools (such as analytics scripts or Cloudflare Turnstile for verification) to improve user experience, secure forms from spam and bots, and collect visitor statistics. These tools help us analyze how visitors navigate the site. You may adjust your browser settings to reject cookies, though doing so might disable certain website functionalities or security features.

12. Privacy Policy Amendments

Kawan Tuntas reserves the right to update this Privacy Policy at any time to align with service developments, operational adjustments, or legal updates. The latest version will govern interactions from the moment of publication on our official media.

13. Client Consent

By contacting Kawan Tuntas, uploading data, sending files, or purchasing services, you are deemed to have read, understood, and agreed to this Privacy Policy.